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Festival organizer: Machac Entertainment sro / Kubisova 919/19, 182 00 Prague - Liben / IČO: 08280487

The company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C 325593

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AREAL

FAQ

TICKETS

Q: Is it possible to buy tickets other than online?

A: The GoOut Pre-Sales Network is an online ticket retailer, with the exception of 4 branches in 4 cities where GoOut has its own physical stores where tickets can be purchased in person. But if you keep tickets in memory, nicer are definitely those purchased online ;-)


Q: Is it necessary to have the ticket printed?
A: It is not necessary, you can have your ticket conveniently on your mobile. In addition, you save printers and forests.


Q: Must the ticket be printed in color?
A: No need, black and white printing is enough. But you do not have to print the ticket at all, just present it on your mobile.

Q: What is the difference between the base ticket and the Gold and Platinum categories?
A: You can find individual categories of tickets and their description in the menu in the Tickets section.

Q: Is it possible to return the ticket and have the money returned?

A: Purchased tickets cannot be returned.

Q: Where can I exchange a ticket for a bracelet that entitles me to enter the festival?
A: The exchange will take place on the first day of the festival at the Klůček camp and directly before entering the premises. We will publish the exact time and place shortly before the festival.

Q: How old is admission to the festival?

A: The festival is from 18 years old.

 

Q: Is it possible to enter a person under the age of 18 accompanied by an adult?

A: No, every festival participant must be over 18 years old.

Q: How can I check the authenticity of a ticket?
A: The authenticity of the ticket cannot be verified. Every buyer is sent a ticket with a unique code to guarantee authenticity.

Q: Is it possible to pay for a better ticket by upgrading the one already purchased?
A: Ticket upgrade is not possible.

Q: Is it possible to change Friday's ticket for Saturday or vice versa?
A: Such an exchange is not possible.

Q: Can I use a Platinum Gold Zone ticket or vice versa?
A: Each visitor has access only to the zone where he / she bought the ticket.

Q: Do I have to redeem a festival ticket by a specific date or hour?
A: All tickets are valid throughout the festival, only one-day tickets must be redeemed on the given day. There is no time restriction on tickets;

Q: Are tickets portable?
A: Yes, tickets are not in the name and can be used by anyone.

Q: Will it be possible to buy tickets on the spot?
A: On-site tickets will only be sold if the tickets are not sold in advance.

Q: I lost or deleted my ticket. Is it possible to send a duplicate?
A: This decision is only on the GoOut pre-sale network, usually no duplicates are issued.

Q: Do you provide ZTP / P discounts?
A: ZTP / P pays the full price of the ticket, assistance assistance is provided free of charge.


CASHLESS / PAYMENT

Q: Is it possible to pay cash on site?
A: No, it is only possible to pay cashless (chip bracelet) at all bars and stalls.

Q: Where can I recharge my bracelet?
A: The bracelet can be recharged directly on site (cash or card payment).

Q: Can I charge the bracelet with any amount?
A: The bracelet can only be charged with the following amounts and combinations thereof: 250 CZK, 500 CZK, 1000 CZK, 2000 CZK

Q: Is it possible to recharge the bracelet online?
A: Not this year. The bracelet can be charged on site from the first day of the festival.

Q: How do I find out the current state of charged money on my bracelet?
A: You can see the current status at every payment and will be happy to inform you about it at every cashless terminal in the area.

Q: How do I recover charged money from my bracelet that I didn't spend?
A: After the festival, a registration page will be launched to enter your wristband number (shown on the other side of the wristband) and the account number where your balance will be transferred

Q: When can I request a refund from my bracelet?
A: The registration page will be launched for one month. Until then, it is necessary to request the return of money.

Q: What happens if I don't have the money transferred from my bracelet?
A: Any money that is not withdrawn by the visitors or is purposefully left on the bracelet will be used for the festival charity project. The total amount will be published and a detailed project will be presented where we will transfer this money.


Q: Is there a fee for using the chip?
A: Yes, the fee is 25 CZK per chip.





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